Transforming customer engagement – making first impressions last13/12/2017
Engaging customers represents a critical moment in time for any organisation. Like yours. Customers today expect immediacy, visibility, flexibility, simplicity, and security. And they look to you to deliver that to them right now.
How insurers can prepare for the digital revolution13/12/2017
In order to take advantage of the digital economy, insurance brands need to consider how to leverage Big Data to become a truly digital business, adopt processes for better operational agility, and push their own levels of transparency.
Navigating the digital transformation maze with mobile29/11/2017
Mobile is an essential component of every digital transformation strategy. However, many point or black box mobile capture solutions leave dangerous and potentially costly gaps in functionality and in your infrastructure that can create unexpected barriers in the future.
Big data competitors and risk in the world of insurance23/11/2017
As new players enter the insurance game, it’s not just the pieces that are changing. It’s the entire board. The quality, quantity, of data is leading to a new risk evaluation model for insurers, one that uses current data to predict future risk. With this new data also comes a new set of ethical considerations.
The need to safeguard at the database level15/11/2017
With massive data breaches such as Equifax affecting millions of people around the world, it’s no longer enough to just secure the network perimeter or application layer to prevent these types of breaches.
How banks can prosper in the era of open banking01/11/2017
The “Uberization” of banking is coming, and with it, platform-based business models that will see banks increasingly providing services beyond banking.
Stop your swiveling: robotic process automation for property & casualty and life insurers31/10/2017
The property and casualty and life insurance industries have been slow to adopt new digital approaches, but customer demands for faster digital service and mounting pressure from tech-savvy competition have caused a digital disruption…ready or not.
The Customer Onboarding Experience in Financial Services18/10/2017
You never get a second chance to make a first impression. Ensuring the onboarding process is on mark can mean the difference between success and failure.
10 Best Practices for Messaging with Customers10/10/2017
When messaging is done right, brands can seamlessly integrate messaging into an omni-channel engagement strategy that drives customer loyalty and supports your business goals.
Celent Report: Innovation in Compliance Technology04/10/2017
In this independent research study, Celent explores modern challenges in compliance operations and innovations in compliance technology.
Anti-Money Laundering - The Compliance Acronym That Could Really Cost You21/09/2017
When it comes to regulatory compliance, the bar keeps rising and the stakes have never been higher for financial institutions. Banks and other organizations must spend vast amounts of personnel resources, money and management attention on compliance and violations related to anti-money laundering.
Banking on a Digital Future12/09/2017
Once you decide to digitize a process, you must digitize not only customer-facing. End-to-end means, well, end-to-end: from customer engagement and onboarding in the branch, online or via mobile phone, all the way to back office processes such as loan approval, underwriting and loan closing. Learn how you can close the gap between your customer-facing processes and your middle and middle and back-office operations. Get the whitepaper Banking on a Digital Future now.
4 things you should consider when deciding upon your reporting solution06/09/2017
Whilst significant business impact is experienced, there are also a great many auxiliary impacts on an ADI’s reporting requirements.
3 Ways Not to Lose an Insurance Customer22/08/2017
This e-Book provides you with insights to deliver the superior level of customer experience. For the customers you have now and the ones you will acquire in the future.