Placing the application of technology at the heart of innovation - Harry Wendt, General Manager, Online & Mobile, Westpac

• The impact of technological innovation is often largely over-estimated in the short-term but equally underestimated in the medium to long-term • Disruptive vs. continuous innovation - why coexistence is the key • Leveraging from existing capabilities to harness unplanned innovation • Understanding customer behaviours as the future of innovation

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