Malcolm Thompson

Intelligent Workload Distribution Practice Lead / Genesys

Malcolm Thompson is Director of Genesys Strategic Solutions Practice across the Asia Pacific region, focusing on the development of the market for new strategic and growth solutions, including Workforce Optimisation, Digital channels, Workload Management and SIP. Malcolm has over 25 years of industry experience across Retail Banking, Government and Telecommunication verticals. Malcolm holds a Bachelor Degree in Electrical Engineering(Hons) from UNSW, and a Graduate Certificate in Software Engineering from UTS.