Poor data quality hampers insurers’ CX innovation, despite AI, analytics remaining top business priorities – FST Live Poll11/03/2020 Anonymous News
Inconsistent data quality remains a persistent bugbear for the insurance industry, hampering insurers’ longstanding push to personalise digital services and create more holistic and omnichannel-ready customer profiles, delegates at the Future of Insurance event revealed.
Movers and Shakers | February–March, 202004/03/2020 Patrick Buncsi News
February saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to IAG, the Australian Military Bank and fintech Revolut.
Legacy still plagues incumbents, opening door ever wider for fintechs19/02/2020 Anonymous News
Banks must act now to overhaul legacy systems and embrace real-time process monitoring or risk falling prey to an increasingly insurgent fintech threat, a new report by EY urges.
Suncorp adds support service for cyber scam victims17/02/2020 Anonymous News
Suncorp has announced a partnership with cybersecurity and customer identity support service IDCARE, giving its banking customers access to additional support after data breach and identity loss incidents.
HBF enlists tech triumvirate to overhaul core systems14/02/2020 Anonymous News
WA-based insurer, HBF Health, has enlisted the services of tech giants Salesforce, AWS, and Oracle in a bid to accelerate the company’s wholesale transformation program.
‘Terabit Territory’: NT to boost internet capacity to 20gbps12/02/2020 Anonymous News
The Northern Territory will boost its fibre optic capacity 50 fold, with the NT Government announcing a joint partnership with Vocus to upgrade its existing internet infrastructure to 20 terabit per second (tbps) lines.
IAG’s strategy & innovation team gets new chief after exec reshuffle05/02/2020 Anonymous News
Julie Batch will lead IAG’s newly created Strategy & Innovation division following an executive and divisional reshuffle of the insurance group’s technology functions.
Movers and Shakers | January end – February, 202005/02/2020 Patrick Buncsi News
January's end and early February saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to IAG, HSBC, and the ACCC.
CBA's latest skunkworks project releases first app05/02/2020 Anonymous News
CBA has teamed with X15, the bank’s recently launched and standalone incubation hub, releasing one of the pair's first co-developed projects – a new SME-targeted app designed to assist business owners with decision management tasks.
X15 launch set to hypercharge CBA’s innovation capability04/02/2020 Anonymous News
CBA will have a new standalone tech research and development incubator at its disposal, with Australia's biggest bank announcing the launch of X15 Ventures – a joint partnership between CommBank, Microsoft, and KPMG.
UBank gifts Accessibility Kit to app developers as open source software04/02/2020 Anonymous News
UBank has released a “first of its kind” open source toolkit to assist developers in building iOS apps that meet the needs of individuals with a disability.
ING Australia nabs next CIO from Westpac23/01/2020 Anonymous News
Linda Da Silva has been appointed ING Australia’s next chief information officer (CIO) after serving more than a decade at Westpac.
Bankwest teams with mortgage adviser to deliver API integration first22/01/2020 Anonymous News
CBA-owned Bankwest has teamed with mortgage advisory and matching service Lendi, launching the company’s first third-party API.
Movers and Shakers | December 2019–January 202021/01/2020 Patrick Buncsi Movers and Shakers
December 2019 and the new year saw a number of high-profile appointments across the financial services sector, with noteworthy additions to ING, Suncorp, and Westpac.