Movers and Shakers | October–November, 201904/11/2019 Patrick Buncsi News
October saw a number of high-profile appointments and departures across the financial services sector, with noteworthy additions to CBA, Bankwest and industry watchdog APRA.
ATMs & EFTPOS terminals withdrawn en masse as customers opt for payment alternatives23/10/2019 Anonymous News
The latest figures from APRA reveal a substantial drop in the presence of Automatic Teller Machines (ATMs) and EFTPOS terminals across Australia, with banks looking to scale back dedicated service points in favour of cost-efficient, mobile-based money transfer apps and non-branch partner services.
Trust, education critical to customers' embrace of Open Banking: Deloitte22/10/2019 Nanda Lakhwani News
Despite customers overwhelmingly trusting major institutions to protect their data and financial assets, upwards of two-thirds of consumers fear banks “do not have their best interests at heart”, according to findings from Deloitte’s 2019 Open Banking survey.
Lessons for Aus as Europe sets SCA compliance deadline21/10/2019 Anonymous News
The European Banking Authority (EBA) has set December 2020 as the deadline for payments providers to migrate to strong customer authentication (SCA) for e-commerce card-based payment transactions.
BOQ announces major expansion of Virgin digital bank18/10/2019 Anonymous News
The Bank of Queensland (BOQ) will pursue a full build-out of its digital banking arm Virgin Money Australia (VMA) following a successful proof of concept by the banking group, chief executive George Frazis has revealed during BOQ’s full-year results presentation for FY19.
Millions of Australians switch financial providers, but most remain ‘satisfied’10/10/2019 Anonymous News
Upwards of 2.8 million Australians switched their home loan, credit card or transaction accounts last year, with consumers acknowledging fewer barriers to jumping ship to a competitor institution, a new report by Deloitte Access Economics has revealed.
Former Westpac tech chief joins Aussie fintech10/10/2019 Anonymous News
Australian payments fintech Verrency has appointed former Westpac tech chief Robert Wilson to its board.
Movers and Shakers | September–October, 201909/10/2019 Patrick Buncsi News
September saw a number of high-profile appointments and departures across the financial services industry, with noteworthy additions to Suncorp, Bankwest, and CUA.
CommInsure faces criminal charges for hawking07/10/2019 Anonymous News
CBA’s life insurance arm CommInsure is alleged to have committed more than 80 breaches of Australia’s cold-calling law, facing up to $1.75 million in fines by industry regulator ASIC.
RAC Insurance set for major analytics upgrade25/09/2019 Anonymous News
RAC Insurance will make its first step towards an all-cloud analytics environment, with the Perth-based general insurer set to adopt MicroStrategy’s Cloud Platform on Azure.
Financial services dominate Australians’ Top 10 CX brands25/09/2019 Anonymous News
Financial services firms have dominated KPMG Australia's Top 10 brands for customer experience, with challenger institutions singled out by consumers as top performers in ratings for integrity, resolution, and empathy.
AI-backed module delivers instant reconciliations for digital payments24/09/2019 Anonymous News
Financial tech developer SmartStream has launched a new AI-backed instant matching and reconciliations module that supports continuous digital payments processing.
AUSTRAC orders urgent audit of PayPal following suspected IFTI breach24/09/2019 Anonymous News
AUSTRAC, Australia’s financial intelligence agency, has flagged a possible breach of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) by PayPal Australia.
NAB secures cybersecurity alliance with La Trobe Uni11/09/2019 Anonymous News
NAB has signed a research partnership deal with Melbourne’s La Trobe University, opening the door to a range of technical developments in cyber intelligence, digital forensics, and malware detection.