'Adapting to digitally-disrupted industries', Mary James, Chief Information Officer, Bank Danamon Indonesia27/01/2017 Executive Columns
Banks are part of the ‘digitally disrupted’ industries, and we can understand why. Banks are mired in legacy technology. Trying to migrate to new and emerging technologies, while being hindered by legacy and regulation can appear to be a...
'Have we seen the low in interest rates?' Adrienne Duarte, Chief Financial Officer, Bank of New Zealand13/01/2017 Executive Columns
A popular question we hear a lot is whether this is a good time to fix my mortgage rate? 2016 saw historical lows in fixed rate mortgages – around 4.2% for a 2 year term – brought about by a combination of strong competition amongst the banks...
'AI in robo-advice is coming, but just not yet', Alex Ypsilanti, Chief Executive Officer, Quantifeed22/11/2016 Executive Columns
Could artificial intelligence, AI, outperform humans when it comes to investing? This is a question on the minds of many in the finance sector right now. But while AI promises to change the future of investing, the robo-advisor industry isn’t quite...
'How machine learning will transform the financial crime and fraud detection equation', Michelle Weatherhead, General Manager of Commercial Solutions ANZ, BAE Systems17/11/2016 Executive Columns
The cost of financial crime is significant for Australian businesses – from both the cost of compliance and the huge fines associated with non-compliance. Machine learning represents a new era in the fight against financial crime for Australian...
'Innovation in the life insurance industry,' Zia Zaman, Chief Innovation Officer, MetLife Asia10/11/2016 Executive Columns
The insurance industry must transform its thinking to be more innovative. Now, you may be thinking, what does a big company like MetLife do to make itself innovative? Isn’t innovation typically the domain of startups? And innovation and insurance...
'Making sense of data to understand and reduce risk,' Alexander Baugh, AIG12/05/2017 Executive Columns
Globally, around 5.5 million new devices connect to the Internet every day. Every second, more than 205,000 new gigabytes of data are created, which is the equivalent of 150 million books. The sheer amount of information generated each day is...
'How global sharing can spark local innovation,' Simon Andrews, Chief Operating Officer, ING Direct06/10/2016 Executive Columns
In this rapidly evolving world, creating a culture of continual innovation is a must if we want to deliver the right services and solutions to our customers. Technology is a fantastic enabler for innovation but the pace of change is fast and...
'Better Fixed Income Portfolios: Innovation Meets Need,' Richard Murphy, Co-Founder and Chief Executive Officer, Australian Corporate Bond Company01/09/2016 Executive Columns
Global volatility is causing investors around the world, including Australia, to think a lot more about capital security, yield and outcome-focused investing. Originally spurred by the GFC, volatility has emerged as the new norm, with Brexit and...
'"Fintegration": How Citi Views Disruption as Opportunity,' John Hogue, Head of Global Consumer Innovation Labs, Citi Fintech23/08/2016 Executive Columns
Powered by technology, we have seen the likes of Uber, Amazon, and Airbnb, amongst others, offer customers completely new, seamless and differentiated experiences. As a result, customer expectations are now shaped by the differentiated experiences...
'Why fintech is here to stay,' David Jackson, Founder and Chief Executive Officer, FundX01/08/2016 Executive Columns
Luckily, Horace ignored this advice, and his $5,000 worth of shares were sold for a neat $12.5 million 16 years later. Though we might consider such a comment lacking in foresight now that motor vehicles are pervasive to the point of being a...
'The millennial consumer meets in the new age of fintech,' Clayton Howes, Chief Executive Officer of Consumer Fintech, MoneyMe14/07/2016 Executive Columns
From choice of distribution channels (online, please) to product design (convenient, digital, fast), this group is even influencing the way companies talk about themselves and their products in the public arena. Exaggerate even slightly, and you...
'The opportunity for peer-to-peer lending in emerging markets,' Peter Tavener, Chief Financial Officer, Beehive UAE05/07/2016 Executive Columns
With the advent of technology, however, the landscape is changing and opening up new and considerable prospects for emerging markets to accelerate growth and leapfrog other markets. One industry undergoing disruption is the field of Finance, where...
'Navigating the risks of new technology,' Matt Harris, Chief Executive, AIG Asia Pacific Insurance28/06/2016 Executive Columns
Singapore is gearing up to become the world’s first Smart Nation with the government embarking on initiatives that harness technology to improve lives and build stronger communities. Some of these scientific developments, such as autonomous vehicles...
'Investing in something that can make a difference', Adrian Johnstone, Co-founder, PractiFI07/06/2016 Executive Columns
FST Media: Who will survive the fintech revolution and why? Johnstone: The answer is “whoever best delivers a sense of belonging and engagement.” Let’s start with some cold hard facts. The recently released 2016 World Banking Report...
'Using digitisation to personalise the customer experience,' Lisa Claes, Executive Director, Customer Delivery, ING Direct31/05/2016 Executive Columns
Receiving junk mail in the post was an unavoidable hazard a couple of decades ago in the age of massmarketing. The hit and miss approach dominated the customer communication landscape, with less than optimal results for businesses and consumers...