A super approach to cyber – Michelle Bower, Executive Officer, Gateway Network Governance Body29/06/2020 Who’s Who
As overseer of Australia’s Superannuation Transaction Network (STN) – the financial messaging service that underpins data-sharing between employers, superannuation funds, and the Australian Tax Office – the Gateway Network Governance Body (...
‘I’m still standing’ – AIA NZ's Sharron Botica, on transition, acquisition & the Covid response19/06/2020 Who’s Who
FST speaks with Sharron Botica, Chief Customer Officer, AIA New Zealand, on leveraging technology to build an empathy-driven business, AIA's rapid Covid response, and lessons learnt from a career of change, transition, and rebirth...
The Mox maxim: trust-based banking in a digital-only world – Deniz Güven, Chief Executive Officer, Mox18/06/2020 Who’s Who
Standard Chartered has long stood as one of Asia’s preeminent banking powerhouses. Yet Goliath was hardly known for his agility: indeed, while SC's extensive branch network positions it at the heart of one of the world’s most economically and...
'Nothing like a crisis to drive innovation' – Chris Fechner, CCDO, Queensland Government02/06/2020 Who’s Who
In the early stages of Australia’s Covid-19 crisis response, Chris Fechner, Queensland’s chief customer and digital officer, joined us in a featured virtual panel presentation (jointly hosted by FST and ServiceNow) to discuss the Sunshine State's...
Experience counts: Why FSIs must redefine their CX for the 'conversational' era – Alberto Sessa & Gavan Carroll, Oracle27/05/2020 Who’s Who
Today, customer success is measured not only on outcome but on the entire end-to-end journey. CX is evolving fast, shaped by customers’ interactions with data-rich bigtechs that are offering truly personalised experiences (think of your algorithm-...
'Call me a cloud nerd' – Jacqui Visch, Chief Technology & Data Officer, AMP19/05/2020 Who’s Who
After the challenges and travails of Hayne, AMP has looked to digital to rebuild its fortunes – and in the process create a more streamlined, automated, and data-driven business. Jacqui Visch, AMP’s recently appointed Chief Technology and Data...
Finding a silver lining in the midst of the Covid cloud – Dan Taylor, TAL12/05/2020 Who’s Who
FST Media speaks with TAL’s GM for member engagement and innovation, Dan Taylor, a year on from the insurer's feted launch of its Continuous Delivery model, exploring TAL's executive-led approach to whole-of-business innovation, and how...
Could Covid trigger a new dawn for Australia's industry? – Leanne Kemp, Chief Entrepreneur of Queensland12/05/2020 Who’s Who
From its pristine tropical wilderness to its seemingly inexhaustible mineral wealth, Queensland has some of Australia's most enviable natural riches. Yet its geographic enormity, sparsely populated regions, and exposure to some of the country's...
Why empathy is the engine of innovation, and banks’ greatest ‘superpower’ – Selina Petosa, ASB Bank06/05/2020 Who’s Who
One of NZ’s pioneer CX innovators, Kiwi financial services provider – and CBA subsidiary – ASB Bank is determined to make banking a breeze for its more than 1.3 million customers. FST speaks with Selina Petosa, General Manager, Design...
Remote control: How QLD Health became a remote working pioneer in the midst of pandemic – Damian Green, CIO, QLD Health29/04/2020 Who’s Who
FST Government: On the front lines of the pandemic response, government, and in particular healthcare services, have faced enormous pressure to deliver in times of surging demand (both expected and real). Take us through some of the standout...
Why culture, not tech defines remote workforce success: Dan Wilkinson, CTO, Fidelity Life15/04/2020 Who’s Who
------------------------------------------------------------ Small but mighty, Fidelity Life is on a mission to become NZ's premier digital life insurer. FST speaks with chief technology officer, Dan Wilkinson, exploring Fidelity's refocused...
An Interview with Ian Cameron, Executive Manager for Cybersecurity Strategy & Governance, IAG19/03/2020 Who’s Who
FST Media: As custodians not only of the world's wealth but also customers' most sensitive data assets, FSIs remain prime targets for cybercriminals. What do you rate as the most pressing cyber threat facing the financial industry today?...
An Interview with Vivek Bhatia, Chief Executive, Australia Pacific, QBE Insurance11/03/2020 Who’s Who
FST Media: At the end of last year, QBE’s technology team was elevated to become a standalone function, having previously been part of operations. (Chief information officer, Mark Gay, is now part of the executive management board, reporting...
An Interview with Barry Lowry, Government Chief Information Officer, Republic of Ireland26/02/2020 Who’s Who
FST Government: Take us through some the tangible progress that’s been made in implementing Ireland’s eGovernment strategy over the last 18 months. What, ultimately, does success look to you for Ireland’s digital government? Lowry: Success,...
Why a little humanity goes a long way in your cyber defence – Paul Cazaz, GM, Core Banking & Data, ME Bank19/02/2020 Executive Columns
Leadership is the largest asset for any industry or organisation. No matter how brilliant your team members or technology, without human-centred leadership, achieving greatness can be a huge challenge. In my 25 years of experience in the...