An Interview with Dan Taylor, General Manager, Innovation, TAL12/02/2019 Who’s Who
FST Media: Tell us a little about your priorities for 2019. How is TAL’s digital program adapting to the demands of tomorrow’s customer? Taylor: We are all looking for ways to drive more intuitive, simple, and engaging digital experiences for our...
An Interview with John Goodall, Group Executive, Technology & Operations, Medibank12/02/2019 Who’s Who
FST Media: Walk us through Medibank's digital program for 2019. How is the company's digital strategy adapting to fast-evolving customer demands? Goodall: Over the past three years, we’ve significantly improved our ‘MyMedibank’ digital...
FST speaks with... Steve Weston, founder and chief executive, Volt Bank, as start-up becomes fully fledged bank30/01/2019 Who’s Who
FST Media: First of all, congratulations on being granted a full banking licence by APRA! Tell us a little about what will this mean for the future of Volt Bank and how it will shape your digital agenda for 2019? Weston: It’s an extremely...
Readying for revolution: FST in conversation with Rocky Scopelliti, Director, Centre for Industry 4.0, Optus05/11/2018 Who’s Who
Renowned futurologist, technology evangelist and demographic specialist, Rocky Scopelliti, is a man on a mission. As inaugural Director of Optus Business’ Affairs' Centre for Industry 4.0, the telecommunications giant's dedicated thought-...
An Interview with Ingrid Purcell, Chief Experience Officer, ME Bank30/10/2018 Who’s Who
Ingrid Purcell will be a featured panellist at the 2018 Future of Financial Services conference, Sydney, 8-9 November. Spots are limited – register now to secure your place! ----------- FST Media: Empathy holds a particular importance in ME’s...
An Interview with Joos Louwerier, Chief Executive & Country Manager, Allianz Life Indonesia24/10/2018 Who’s Who
FST Media: How would you define ‘innovation’ within the context of financial services? Louwerier: Innovation is essential to remaining relevant, particularly in financial services. It is about having a positive impact on customers no matter how...
An Interview with Kumar Guru, Chief Customer Officer, AXA Services, Indonesia24/10/2018 Who’s Who
Kumar Guru will be a featured keynote speaker at the 2018 Financial Services Summit, Jakarta on the 1 November, 2018. Spots are limited – register now to secure your place! ---------- FST Media: What does ‘innovation’ mean in the world of...
An Interview with Tanya Smith, Chief Customer Officer, Citi15/10/2018 Who’s Who
With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy. FST Media spoke...
An Interview with Tim Whiteley, General Manager, Application Development, Westpac04/10/2018 Who’s Who
FST Media: What do you see as the biggest challenge posed by technology today? Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology. This puts significant expectations on our people to continuously re-...
An Interview with Steve Weston, Co-Founder and Chief Executive, volt bank20/09/2018 Who’s Who
FST Media: What opportunities do you see for neobanks and challenger banks starting up in Australia? Weston: New banks can start with a clean sheet of paper. Not being shackled by high-cost operating models, they will be able to pass these...
An Interview with Erich Gerber, General Manager Asia Pacific and Japan, TIBCO05/09/2018 Who’s Who
While enthusiasts envision ‘rivers of gold’ unleashed by swelling data lakes – data that could deliver a wellspring of inspiration for next-generation platforms and infrastructure – critical analytics models and algorithms (necessary to deciphering...
Simulate me: embracing the next evolution of predictive analytics for financial services03/08/2018 Executive Columns
The rapid proliferation of artificial intelligence (AI) technologies has made what was once fanciful prophesying into a predictable reality. Countless financial services institutions (FSIs), particularly in the wealth and asset management space,...
An Interview with Sharron Botica, Chief Customer Officer, Sovereign16/07/2018 Who’s Who
FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...
An Interview with Muhammad Majid, General Manager, Strategy and Transformation, RACQ Bank18/05/2018 Who’s Who
After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...
An Interview with Craig Kirk, General Manager and Co-founder, Delta Insurance27/03/2018 Who’s Who
As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...