Trends and Innovations Shaping the Future of Banking 2.0

FST Media and IBM hosted an exclusive roundtable with a select group of executives including Divisional Heads of Retail and Business Banking, Transformation, Digital Banking, Change Management, Technology and Enterprise Service Development. Brett King, author of the book, Banking 2.0 gave a keynote presentation examining the key trends transforming the banking sector today including the impact of technology on customer behaviour; engaging and retaining increasingly knowledgeable and demanding customers; and strategies to drive the move from a transaction-centric to a customer-centric business model.