Transforming the way we bank by Han Kwee Juan is the Chief Executive Officer of Citibank Singapore

We live in a fast-paced world where technology and the digital space have changed our lives – from the way we learn, entertain and shop, to how we connect, communicate and do business. In an age where speed and convenience are priorities, it is imperative that banks look at how digitisation can play an integral part in their operations and enhance customisation and delivery of products and services.