Pushing the innovation boundaries by Michael Foong, Chief Strategy and Transformation Officer of Maybank Group
Maybank has always been proud of its innovative heritage. Over our 50 years of history, we have brought many firsts to Malaysia, especially in retail banking. To begin with, in 1978, our Kuala Lumpur main branch was the first Malaysian bank to computerise its savings and current account services. This allowed our customers to transact with their accounts in almost real time. In 1981, we were the first Malaysian bank to set up Automatic Teller Machines (ATMs). Today, I do not think we could even imagine living in a Malaysia without ATMs!