The Power of Customer Centric Business Models in Attracting & Retaining Financial Services Customers

FST Media and Informatica hosted an exclusive roundtable luncheon with special guests Francis E. Avellana, Director for Systems and Technologyand Manuel R. Batallones Manager from Bankers Association of the Philippines (BAP) Credit Bureau INC. Guests included a select group of Divisional Heads of Retail Banking, Investment Banking, Wealth Management, Innovation, Distribution and Marketing from Singapore’s leading financial services organisations. Discussion focused on the most influential customer trends transforming the financial services industry and strategies being utilised to move toward a single-view business model. Following is an abstract of the discussion.