- Aus / NZ
All industries face growing demands from their customers to solve problems faster, provide more mobile and self-service capabilities and deliver better customer experiences.
For many organisations this has resulted in disparate silos of service to be managed, underpinned by a patchwork of technology. Businesses are facing these challenges and the demand for better service on smaller budgets; they face industry-specific challenges and specific customer needs tied to industry offerings. Businesses also need to come to terms with perceived standards, competitive pressures and regulatory compliance.
Genesys enables you to provide industry-specific service differentiation, helping you drive loyalty with great cross-channel customer experiences. This increases your revenue generation, as well as productivity and operational efficiency. You are able to connect and manage customer interactions across all communication channels, for both self-service and assisted service offerings. By discerning the reasons customers are contacting you and applying knowledge of previous history and context, customers are routed to the best options that serve their needs and resolve the issues at hand.
Genesys enables you to accelerate your return on industry-specific investments by leveraging existing technology through open integration, increasing your agility and speed-to-market.
Como Office Tower, Level 9 Suite 1, 644 Chapel Street South Yarra VIC 3141 Australia
Contact: Renee Byatt
Phone: +61 3 9832 6508