The Reserve Bank of Australia (RBA) wants penalties imposed on Australia’s major banks if they fail to accelerate efforts to implement New Payments Platform (NPP) features, amid concerns the big four's dithering has hindered payments innovation across the financial sector.
Ten British fintechs are poised to enter the Australian market as part of the UK Government’s newly-launched Fintech Bridge Pilot Program, building upon a bilateral Fintech Bridge agreement signed last year between the Commonwealth nations.
Australia’s chief prudential regulator has granted Judo Bank – formerly Judo Capital – a full banking license to operate as an authorised deposit-taking institution (ADI), making it Australia’s first SME-focused digital bank to be approved under APRA's new licensing framework.
At a recent executive round table hosted by SAP and FST Media in Singapore, we discussed with senior executives from key financial services institutions some of the key challenges and transformation strategy to improve CX through better sales experience.
Customer experience has become so important that an experience less than great can lead to customers moving from one brand to another, known as churn. The poorer the CX, the higher the churn volume.
Treasurer Josh Frydenberg has confirmed the Federal Government will “take action” on all 76 recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services, which was released today.
ASIC is set to develop a next-gen solution to weed out unscrupulous sales calls, seeking industry support to develop a new voice analysis capability that can detect unethical conduct and boost regtech-based surveillance of life insurers.