 | Servicing Micro Businesses: What Financial Institutions Need to Know |
| Highlighting the importance of Micro Business to the Australian economy, this white paper identifies the key trends towards increased workplace mobility and information and communication technology (ICT) intensity. It reveals that access to finance and investing in new technologies are the two most ...
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| From a bear to a bull market: increasing productivity in the financial sector |
| For the second consecutive year, Telstra has conducted a study called the Telstra Productivity Indicator: A report on business attitudes towards improving productivity in Australia. Telstra commissioned Sweeney Research to survey 300 leading business and government organisations about productivity ...
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| Fully-Automated Claims and Case Management |
| FINEOS Claims helps insurance organisations improve operational efficiency by increasing straight through processing and the automatic resolution of tasks, thereby reducing reliance on manually intensive processes.
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| Managed Customer Correspondence for Financial Services – A Clear Differentiator |
| The basic model firm’s structure includes personal services through advisor channels, increasingly sophisticated cross-selling techniques for added stickiness, and the tools to provide superior service capabilities for the firm’s advisors and customers.
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| Maximising the Power of Service Resource Planning, the Next Step in Business Service Management. |
| Best-in-class IT organisations have established processes and controls for managing IT services by using best practices and have gained greater visibility and control of those services. Many of them manage IT based on business priorities and follow a Business Service Management (BSM) approach to ...
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