Print |
7th Annual Technology & Innovation – the Future of Banking & Financial Services
8 + 9 November 2012
Hilton, Sydney
Australia
|
|
| Thursday, 08 November 2012 |
| 08:30 AM |
Registration |
|
| 09:00 AM |
Welcome address by conference chairman
Brad Howarth, Finance & Technology Journalist |
|
| 09:05 AM |
Leveraging technology and innovation for better servicing the customer
• Outlining the role technology and innovation play in St George Bank’s business strategy
• Moving banking from working hours to waking hours by deploying innovative technologies
• Capitalising on the growing popularity of mobile banking
• Next-gen banking – what will banking look like in 5 to 10 years?
Speaker: George Frazis, CEO, St George Banking Group
Click here to view the video |
|
| 09:35 AM |
The Digital Media Bank – how video better engages customers and workforces
• Global developments, drivers and early results from pioneers in video-based banking services
• How appealing are video-based banking services to Australian consumers and what impact do they have on satisfaction, loyalty, advocacy, switching and consideration?
• What are the strategic developments unfolding in the technology environment?
• How can digital media and communications technology better engage customers and workforces?
Speaker: Rocky Scopelliti, Group General Manager, Industry Development, Telstra Enterprise & Government
Click here to view the presentation
Click here to view the video
|
|
| 10:05 AM |
IT Leaders Panel
• Identifying key IT priorities for 2013 and beyond
• How do you keep abreast of the latest tech trends in financial services?
• Managing the impact of the consumerisation of IT on banking infrastructure and services
• The next frontier – trends, challenges and opportunities for the financial services industry
Panellists:
Paul Spiteri, CIO Integration Services & Major Programmes, Westpac
Deepak Jain, Head of Operations & Technology, Australia and New Zealand, Citi
Greg Booker, CIO, ANZ Wealth
Fiona Floyd, CIO, Suncorp Life, Suncorp
Sam Plowman, Executive General Manager, Direct Banking, NAB
Moderator:
Carlo Tassone, General Manager - Financial & Business Services, Telstra Enterprise & Government
Click here to view the video |
|
| 10:45 AM |
Morning tea |
|
| 11:15 AM |
The future of banking – redefining the customer experience
• What is the impact of technology becoming an integral part of our everyday lives?
• How have customer expectations been shaped by start-ups?
• Why traditional banks are not equipped to meet the expectations of these customers
Speaker: Shamir Karkal, Co-Founder and CFO, Simple (USA)
Click here to view the presentation
Click here to view the video |
|
| 11:45 AM |
Bank on the customer
• How to leverage uncertain data to deepen relationships, increase revenue and streamline operations
• How to use non-traditional channels and innovation to engage customers and drive new business models
• How the real-world use of big data is creating value using analytics
Speaker: Nathan Banks, Strategy Lead, Business Analytics & Optimisation, IBM Global Business Services
Click here to view the presentation
|
|
| 12:10 PM |
Driving a customer service culture across the bank
• How to remove barriers and enable better conversations between customers and staff by deploying interactive technologies
• Catering for customer expectations for more instantaneous and convenient services in-branch and online
• How mobile and social are accelerating the transition from transaction to interaction banking
Speaker: Lyn McGrath, Executive General Manager, Retail Sales, Commonwealth Bank of Australia
Click here to view the presentation
Click here to view the video |
|
| 12:40 PM |
Networking lunch |
|
| 01:40 PM |
Engaging customers in the digital age
• The new principles for digital organisations in an increasingly mobile and changing environment
• How to attract and retain customers while deepening relationships through digital
• Tackling some of the modern myths for substantial digital transformation
Speaker: Peter Dalton, Group General Manager Innovation, ANZ
Click here to view the video |
|
| 02:05 PM |
Trends in banking and the value of data
• Technology trends in banking: mobile, cloud and payments
• How trends are not only changing the cost competitiveness of processing payment data, but also how that data is being used
• Let's talk about the analysis of data, and turnining data into valuable information
Speaker: Gordon Hughes, Global Alliances Director, Financial Services, Intel Corporation
Click here to view the presentation
|
|
| 02:30 PM |
Future-proofing processing - Singapore Exchange's success story (International Presentation)
• Discussing today's key IT requirements for competitive securities processing, and how retail banks can succeed from applying the same principles
• Outlining the options SGX evaluated to modernise its legacy mainframe workloads
• Sharing SGX's migration experiences and how challenges were overcome
Speaker: Bob Caisley, CIO, Singapore Exchange
Click here to view the presentation
Click here to view the video |
|
| 02:50 PM |
Afternoon tea |
|
| 03:20 PM |
Integrating emerging channels into today’s retail banking strategy
• Critical insight on how to remain relevant to customers by providing multi-channel excellence
• How to deploy innovative social and mobile technologies to create personalised, collaborative banking experiences
• Enabling increased customer loyalty and cross-selling through multi-channel integration
Speaker: Jason Yetton, Group Executive, Retail & Business Banking, Westpac
Click here to view the presentation
Click here to view the video
|
|
| 03:50 PM |
Innovative businesses that are winning in the social revolution
• Key learnings outside the financial services industry
• Applications to banking, insurance and investment
• The importance of execution
Speaker: Simon Banks, Sales Director – Financial Services; Derek Laney, Product Manager, Marketing Cloud, Salesforce.com
Click here to view the presentation |
|
| 04:15 PM |
Changing the game by gamifying the change (International Presentation)
• Merging systems, processes, practices, culture and brand for ANZ and NBNZ
• The role of apps in leading, engaging, training and assessing change across thousands of staff and hundreds of locations
• How to apply successful techniques and technologies to future challenges in evolving organisations
Speaker: Lucy Wills, Change Executive, ANZ Bank New Zealand
Click here to view the presentation
|
|
| 04:35 PM |
The future trends in digital banking
• The digital ecosystem – bringing to life complex and interrelated trends in a successful digital strategy
• Big data and new customer propositions – delivering digital innovation through the convergence of Big Data and new customer propositions
• Demonstration of how UBank uses big data for the benefit of customers
Speaker: Alex Twigg, General Manager, UBank
Click here to view the video |
|
| 05:00 PM |
Networking drinks
|
|
| Friday, 09 November 2012 |
| 08:30 AM |
Registration |
|
| 09:00 AM |
Welcome address by conference chairman
Brad Howarth, Finance & Technology Journalist |
|
| 09:05 AM |
Changing customer behaviours and expectations – turning challenges into opportunities
• What are the key trends emerging and how do they impact the banking industry?
• The convergence of retail and online banking
• What are the potential opportunities and threats to keep an eye on?
• What NAB is doing
Speaker: Sam Plowman, Executive General Manager, Direct Banking, NAB
Click here to view the presentation
Click here to view the video |
|
| 09:35 AM |
Location analytics in a big data world
• What is the role of GIS technology in turning big data into actionable business intelligence?
• How location analytics provides the perfect complement to business intelligence to unlock the value in data
• Why it is vital to know your place when it comes to big data
Speaker: Gary Johnson, Principal Consultant – Financial Services, Esri Australia
Click here to view the presentation
Click here to view the video
|
|
| 10:00 AM |
Moving pictures: presenting the only bank in the world with a real TV station of its own
• Sketching the fragmented media landscape and new media platforms of the future
• Presenting Jyskebank.tv as an example of an emerging and powerful online platform
• The crucial role of visual campaigns in generating a new international and trailblazing bank concept
Speaker: Steen Mertz, CTO jyskebank.tv and Head of Communication Technology, Jyske Bank (Denmark) |
|
| 10:30 AM |
Morning tea |
|
| 11:00 AM |
Defining the next era of contactless and mobile payments
• Examining the changing shape of the payments landscape
• How to leverage innovative technologies to simplify and improve consumer experiences
• Embracing the technological capabilities of mobile wallets and Near Field Communication (NFC)
Speaker: Matthew Barr, Head of Market Development & Innovation, MasterCard
Click here to view the presentation
Click here to view the video
|
|
| 11:30 AM |
Cementing security into software
• Cloud computing, mobility, big data and the multi-channel experience - customer expectations on security
• Good security no longer has to mean high cost or create a barrier to a good customer experience
• Learn about innovative software-based solutions that provide the right balance between security, cost and convenience
• Hear customer case studies from banking and finance institutions using innovative technologies to transform and grow their business as well as provide better customer service
Speaker: Raj Gopalakrishna, Vice President of Engineering, Security, CA Technologies
Click here to view the presentation
|
|
| 11:55 AM |
Innovation Leaders Panel
• What is the 'next big thing' in financial services and what will it mean to you?
• What brands outside of the financial services industry can provide inspiration for innovation?
• Big ticket drivers for innovation
• How to overcome challenges in delivering innovation to market
Panellists:
Janelle McGuinness, Head of Digital & Emerging Channels, ING Direct
Munib Karavdic, Head of Growth & Innovation, AMP
Jennie Bewes, Digital Director, UBank
Andrew Davis, Global Head of eCommerce Strategy and Innovation, HSBC
Andrew Cairns, Head of Customer Led Connections, Bendigo and Adelaide Bank
Moderator:
Justin Wilden, Digital Strategist, JOOB
Click here to view the video |
|
| 12:40 PM |
Networking lunch and prize giveaway
|
|
| 01:40 PM |
Interactive Conference Workshops
Workshop A: How to champion customer engagement in a multi-channel world
• The key pillars of true digital engagement and what it means in a multi-channel world
• Measuring multi-channel success; engagement ROI via goal value scores, not raw traffic!
• Driving personalisation and continuous engagement testing
• Case studies on the power of digital on customer engagement
Facilitator: Greg Baxter, Director of Business Optimisation, Sitecore
Workshop B: Getting closer to the customer in the age of digital, social media and call centres
• Assessing how social media is viewed internally
• Clarifying who owns the customer conversation, marketing or customer touch points
• Understanding the role call centres and customer support play in a multi-channel strategy
Facilitator: Malcolm Thompson, Intelligent Workload Distribution Practice Lead, Genesys |
|
| 02:40 PM |
Conference closes |
|