4th Annual Technology & Innovation – the Future of Insurance and Wealth Management

24 and 25 March, 2010
Four Seasons Hotel
Sydney, Australia

Wednesday, 24 March 2010

08:30 AM

Registration and welcome tea/coffee

08:55 AM

Conference Chairman's opening remarks

09:00 AM

Opening Keynote Address: Efficiency, Effectiveness and Integrity in the Financial Services Sector

John Brogden will speak on current issues related to the multiple regulatory reviews happening across the financial services industry and their impact on the efficiency, effectiveness and integrity in the financial services sector.

Speaker: John Brogden, CEO, IFSA (Investment & Financial Services Association)

09:30 AM

How to Outperform as the Market Recovers

The post-crisis insurance competitive landscape in Australia and Asia Pacific
Forces reshaping the industry, from consolidation to social media
Taking a non-linear view of strategy in the multi-channel era
Key agenda items to pursue in 2010

Speaker: Glenn Sedgwick, Asia Pacific Insurance Managing Director, Accenture

Download Presentation

10:00 AM

IT Leaders Panel

Trends, disruptions and emerging threats facing the insurance and wealth management sector for 2010
Tapping into Gen-Y as a growing customer base
Identifying future factors that will impact your IT mandate
Next generation skills in demand – what CIOs are looking for
Championing the single customer view – are we there yet?

Panellists:

Tony Forward, CIO, BT Financial Group

Anne Garlick, CIO, CommInsure
Chris Stevens, COO, Vanguard
Sarma Rajaraman, CIO, Genworth Financial
Bobby Lehane, CIO, Asia Pacific and Middle East, Zurich Financial Services
Robert Bergin, Head of Group Insurance, AXA Australia

Moderator: Andy Parton, Australia Insurance Managing Director, Accenture

10:45 AM

Morning tea break

11:15 AM

IAG’s Strategic Approach Toward Sustainable Innovation

IT’s role in reducing an organisation’s carbon footprint
Business sustainability – being there for the long run
Maintaining a strategic vision: looking ahead of the next business cycle
Reaching beyond environmental awareness – developing an innovative approach toward sustainability

Speaker: Allan Dornan, CIO, IAG (New Zealand)

Download Presentation

11:45 AM

Emerging Trends in Communicating Effectively Across Multi-Channels

Technology’s role in effectively delivering communication through your customer’s preferred channel
Emerging trends in reinforcing relationships with internal and external customers through streamlined and effective communications
How combining customer relationship management with mission-critical document production can acquire, retain and support the customer lifecycle
The business and environmental benefits in streamlining communications

Co-presenters:
Darren Covington, Vice President, Asia Pacific Japan, Enterprise Software Applications, Hewlett Packard
Neil McMurchy, Research Director, Gartner

Download Presentation

12:10 PM

International Keynote Address: Innovating in Asia—A Local Perspective

Identifying the right markets, segments and timing
Delivering internal and external technology-led banking solutions in an unfamiliar culture
Aligning your business ambition with your IT team and setting the right timeframes for success
Regulations, services and business culture – appealing at a local level

Speaker: Chris Ryan, former Managing Director, Asia, Fidelity International (Hong Kong)

Download Presentation

12:40 PM

Networking lunch

01:40 PM

Voice Biometrics – the Future Is Here

Using speaker recognition to drive operational efficiency and increase customer satisfaction
Pins, passwords, client numbers and usernames: simplifying customer security
Supporting the business case: Aviva’s voice biometrics business drivers
Looking to the future: The voice signature

Speaker: Aaron Tunks, Voice Biometrics, Performance Improvement & UAT, Aviva

Download Presentation

02:10 PM

Leveraging the Online Investment for True Customer Advocacy

What is loyalty in the online age?
How loyalty is being replaced by advocacy as the real “golden goose”
How convergence goes beyond technology
Building “awesomeness” into online – where do we start

Panellists:

Ahmad Racheha, Head of eCommerce and Online Marketing, BUPA

Steve Barnes, Head of Help, Guidance and Advice, MLC

Boru Kagho, Leader Sales, Service and Distribution, The Buzz

Gai McGrath, General Manager Customer Service, BT Financial Group

Stuart Magrath, Head of Customer Design and Digital, AMP

Moderator: Robert Liong, Managing Partner, Consulting & Systems Integration, Asia Pacific, Infosys

02:50 PM

Interntational Keynote Address: Strategies for the Emerging Mobile Channel

How the mobile channel can influence customer attainment and retention; attract younger customers; lower costs; and improve multi-channel experiences
Engaging customers via the mobile platform for policy administration, claims and bill pay
Improving 24/7 accessibility by empowering agents with mobile device functionality
Balancing convenience of transacting through mobile channel and keeping data secure
Moving to a paperless mode by enabling mobile and email modes

Speaker: Anita Pai, Executive Vice President, Customer Services, Technology & Marketing, ICICI Prudential Life Insurance (India)

Download Presentation

03:20 PM

Afternoon tea break

03:40 PM

Streamlining IT Infrastructure To Maintain Growth

Genworth’s journey to consolidate its legacy policy administration system to a single platform
The importance of adapting a single platform to meet local requirements
How a single platform improves customer satisfaction; increases speed to market; and drives international growth

Speaker: Sarma Rajaraman, CIO, Genworth Financial

Download Presentation

04:10 PM

Escaping the Legacy Conundrum – Innovate or Renovate?

What is this “legacy” that ties us in knots – and how can we deal with it?
Leveraging your baseline legacy system to meet continuously changing business needs
Delivering new, innovative products faster: how to innovate on top of your current legacy system
Avoiding digging deeper into “legacy lunacy”

Speaker: Phil Abernathy, Agile Expert Advisor, Suncorp

Download Presentation

04:40 PM

Automating Today, Enabling Tomorrow

2010 challenges and near term initiatives
Dealing with legacy constraints and avoiding creating new legacies
Being agile – staying current and in synch
Investment or legacy – achieving more from your spend
IT as governance – the role of architecture and strategy

Panellists:

Phil Abernathy, Agile Expert Advisor, Suncorp

Michael Fazzolare, Principal Enterprise Architect, Strategy & Technology, QBE

Kerry Fullagar, Head of IT Strategy, Architecture & Development, Allianz

Andrew Taylor, Head of Strategy, AIA

Rajat Taneja, Chief Architect, Asia-Pacific & Middle-East, Zurich Financial Services

Moderator: Raoul Lake, Business Strategy Director, Axe Group

05:20 PM

Networking drinks and canapes

Thursday, 25 March 2010

08:30 AM

Registration and welcome tea/coffee

08:55 AM

Conference Chairman's opening remarks

09:00 AM

Opening Keynote Address: TOWER’s Strategic Approach Toward Changing the Life market and Developing an Innovation Blueprint

How TOWER’s end-to-end online insurance option, Accelerated Protection and other new developments, are driving TOWER to become a leading service provider in the industry
Technology’s role in TOWER’s broad distribution footprint through all channels and particularly through its direct-to-customer channels
TOWER’s technology investment plans for the next 12 months

Speaker: Jim Minto, Managing Director, TOWER Australia

Download Presentation

09:30 AM

The Evolving Role of the CIO

How a new kind of CIO is emerging – one with a unique and powerful blend of corporate strategist and first class innovator
Drawing on the parallels of CIO and COO
The rewards; the challenges; the finer execution points
What the transition means for CIOs in waiting and exclusive insights for aspiring COOs

Speaker: Chris Stevens, COO, Vanguard

Download Presentation

10:00 AM

Cost-effective Delivery of Multi-channel Online Services

Drawing parallels: a different approach to moving to a real-time platform
How Toyota Financial Services (TFS) evolved its IT platform by leveraging legacy investment to support business innovation across multi channels
How TFS reduced development time of adding services and making modifications by over 40%

Speaker: Vincent Cotte, Director, Product Marketing Asia Pacific/Japan, TIBCO

Download Presentation

10:25 AM

Morning tea break

10:55 AM

Are You Ready for 24x7 Engagement?

The myths and realities of who are engaging through social media
Understanding and respecting the social contract vs. the commercial contract
Leaders role in engaging through social media
Technology's role in the next stage of eCommerce

Speaker: Jacki Johnson, CEO, The Buzz (IAG)

Download Presentation

11:25 AM

Effectively Leveraging Virtualisation in Your Data Centre

Virtualisation’s role in simplifying a complex, poorly utilised storage infrastructure
How Suncorp reduced a 40 per cent failure backup rate to 4%
Applying agile methodologies
The business benefits of overlaying a services model on the infrastructure group

Speaker: Terry Powell, Executive Manager, Hosting, Suncorp

Download Presentation

11:50 AM

Innovation Leaders Panel